Frequently Asked Questions

Luce Di Heyam was born from a belief in love and light. We are a Dubai-based fine jewelry maison specialising in lab-grown diamonds and gemstones, set in 18-karat gold. Every piece is composed with intention — refined, intimate, and made to be carried.

Luce means light in Italian. Heyam is an Arabic name meaning deep, passionate love. Together, they express the essence of the brand: light born from love.

We are based in the Kingdom of Bahrain. We ship worldwide with complimentary insured delivery.

Lab-grown diamonds are chemically, physically, and optically identical to mined diamonds. They are created in controlled laboratory conditions using advanced technology that replicates the natural diamond-growing process. The result is the same brilliance, the same fire, and the same durability — held to the same gemological standards.

Yes. Lab-grown diamonds share the same crystal structure, hardness (10 on the Mohs scale), and optical properties as mined diamonds. They are real diamonds in every measurable sense.

All of our lab-grown diamonds are IGI (International Gemological Institute) Certified. Each stone is independently graded and accompanied by a full laboratory report.

Our lab-grown gemstones carry a Manufacturer Certificate of Authenticity, confirming their origin, quality, and composition.

Our diamonds are VVS clarity, D–E color (colorless). Each stone is hand-selected to meet the highest standards of brilliance and purity.

LUMINARA is the first collection by Luce Di Heyam. Seven pieces composed around a single idea: brilliance carried with intention. Each creation holds light in its purest expression — refined, considered, and made to last.

Our pieces are crafted in 18-karat gold (yellow, white, and rose), set with lab-grown diamonds and lab-grown emeralds of the highest quality.

LUMINARA comprises seven pieces: Arix, Velin, Virel, Solen, Aurix, Maris, and Duelle. Each is a distinct expression of light and form.

Yes. We offer complimentary insured shipping worldwide via secure courier, with signature required on delivery.

International orders typically arrive within 5–10 business days. Delivery times may vary by destination.

Each creation is presented in a signed atelier case, accompanied by its certificate of authenticity and laboratory report.

We ship worldwide. For specific delivery estimates to your destination, please contact us at [email protected].

Returns are accepted within 14 days of delivery, provided the piece remains unworn and in its original packaging.

Engraved, resized, and bespoke commissions are final sale and cannot be returned or exchanged.

Please contact us at [email protected] with your order details. Our team will guide you through the return process.

Clean gently with a soft brush and warm soapy water, or with a lint-free cloth. Avoid harsh chemicals and perfumes. Store each piece separately in the original pouch to preserve its brilliance.

Avoid exposure to heat, ultrasonic and steam cleaning, perfumes, and household chemicals. Clean only with a soft, lint-free cloth. Store each piece separately in the original pouch.

Yes. We offer inspections to preserve the integrity of every setting. Contact us to arrange an appointment.

We accept major credit cards, bank transfer, and select digital payment methods. Please contact us for full details.

Pricing for select pieces is available upon request. Please contact us at [email protected] for a personalised quote.

Please contact us to discuss flexible payment arrangements tailored to your needs.

Yes. We offer bespoke consultations to create one-of-a-kind pieces designed around your vision. Please contact us at [email protected] to begin.

Depending on complexity, bespoke commissions typically take 6–8 weeks from consultation to completion.

Visit the My Account page and select Register. Creating an account allows you to track orders and manage your details.

Yes. We implement industry-standard security measures and never sell your personal data. For full details, please review our Privacy Policy.